What is Coinsquare?
Canada's Premier Cryptocurrency Exchange
Coinsquare is Canada's first regulated cryptocurrency trading platform, registered as a CIRO Investment dealer and marketplace member. Founded in 2014, it has facilitated over 9 million trades with more than $8 billion in volume traded.
Step-by-Step Coinsquare Login Process
Navigate to the Official Coinsquare Website
Open your web browser and go to www.coinsquare.com. Always ensure you're on the official website to avoid phishing attacks. Look for the secure "https://" prefix and the official Coinsquare branding.
Security Tip: Bookmark the official Coinsquare website to avoid accidentally visiting fraudulent sites.
Click the "Log in" Button
Locate the "Log in" button in the top-right corner of the homepage. This will redirect you to the secure login portal at app-new.coinsquare.com/sign-in.
The login page URL should be: https://app-new.coinsquare.com/sign-in
Enter Your Login Credentials
Input your registered email address and password in the respective fields. Ensure your credentials are accurate to prevent login errors.
Complete Two-Factor Authentication (2FA)
If you have 2FA enabled (highly recommended), you'll be prompted to enter a 6-digit code from your authentication app such as Google Authenticator or Authy.
Security Enhancement: 2FA adds an extra layer of protection, making your account significantly more secure against unauthorized access.
Access Your Dashboard
Once authenticated, you'll be redirected to your Coinsquare dashboard where you can manage your portfolio, execute trades, and access all platform features.
Account Verification Guide
Why is Verification Required?
Coinsquare requires identity verification to comply with Canadian anti-money laundering (AML) and know-your-customer (KYC) regulations. This process ensures a secure trading environment and protects all users from fraud.
Required Documents
Primary ID (Choose One)
- • Canadian driver's license
- • Canadian passport
- • Provincial ID card
- • Enhanced driver's license
Proof of Address
- • Utility bill (within 90 days)
- • Bank statement (within 90 days)
- • Government correspondence
- • Insurance statement
Verification Process Timeline
Document Submission
Upload clear photos of required documents
Review Process
Coinsquare team reviews your submission
Account Activation
Full trading features unlocked
Coinsquare Dashboard Overview
Main Dashboard Features
Portfolio Overview
View total portfolio value, individual asset balances, and performance metrics
Quick Trade
Execute instant buy/sell orders with real-time pricing
Market Data
Live cryptocurrency prices, charts, and market trends
Account Management
Security settings, transaction history, and support access
Trading Options Available
Coinsquare Trade
Simple buy/sell interface perfect for beginners
Coinsquare Pro
Advanced trading with order books and charts
Coinsquare Wealth
Personalized service with dedicated representatives
Essential Security Measures
Critical Security Practices
Enable Two-Factor Authentication (2FA)
Use Google Authenticator, Authy, or similar apps to generate time-based codes.
- • Download an authenticator app
- • Scan the QR code provided by Coinsquare
- • Save backup codes in a secure location
- • Never share 2FA codes with anyone
Create a Strong Password
- • Use at least 12 characters
- • Include uppercase and lowercase letters
- • Add numbers and special characters
- • Avoid personal information or common words
- • Use a unique password only for Coinsquare
Additional Security Features
Withdrawal Whitelist
Pre-approve cryptocurrency addresses for withdrawals to prevent unauthorized transfers.
Email Notifications
Receive alerts for login attempts, trades, and account changes.
Session Management
Monitor active sessions and log out from unfamiliar devices.
IP Whitelisting
Restrict account access to specific IP addresses for enhanced security.
Phishing Protection
Always verify you're on the official Coinsquare website (www.coinsquare.com)
Never click links in suspicious emails claiming to be from Coinsquare
Coinsquare will never ask for your password or 2FA codes via email or phone
Troubleshooting Common Login Issues
Forgot Password
If you can't remember your password:
- Click "Forgot Password" on the login page
- Enter your registered email address
- Check your email for reset instructions
- Follow the link to create a new password
- Use a strong, unique password
2FA Code Issues
If your 2FA code isn't working:
- Ensure your device's time is synchronized correctly
- Try generating a new code (codes refresh every 30 seconds)
- Check if you're using the correct authenticator app
- Use backup codes if available
- Contact Coinsquare support if issues persist
Account Locked
If your account is temporarily locked:
- Wait 15-30 minutes before attempting to log in again
- Ensure you're using the correct credentials
- Clear your browser cache and cookies
- Try logging in from a different browser or device
- Contact customer support if the issue continues
Browser and Technical Issues
Browser Requirements
- • Use updated Chrome, Firefox, Safari, or Edge
- • Enable JavaScript and cookies
- • Disable ad blockers temporarily
- • Clear browser cache regularly
Connection Issues
- • Check your internet connection
- • Avoid public Wi-Fi for security
- • Disable VPN if experiencing issues
- • Try a different network if problems persist
Mobile App Login Guide
Coinsquare Mobile Apps
Coinsquare offers native mobile apps for both iOS and Android devices, allowing you to trade cryptocurrencies on the go with the same security features as the web platform.
Mobile Login Steps
Download the official Coinsquare app from your device's app store
Open the app and tap "Login" on the welcome screen
Enter your email address and password
Complete 2FA verification if enabled
Access your mobile dashboard and start trading
Mobile App Features
Frequently Asked Questions
Is Coinsquare safe to use?
Yes, Coinsquare is Canada's first regulated cryptocurrency exchange, registered as a CIRO Investment dealer. Your assets are held in trust with licensed custodians (Coinbase Custody, BitGo Trust Company) with $680M USD in combined insurance.
Additionally, cash in your account is insured against insolvency by the Canadian Investment Protection Fund (CIPF) up to $1 million CAD per account.
How long does account verification take?
Account verification typically takes 1-3 business days after you submit all required documents. During peak periods, it may take slightly longer. You'll receive email updates on your verification status.
Can I trade without full verification?
You can create an account and explore the platform, but full trading features require identity verification to comply with Canadian regulations. This includes buying, selling, and withdrawing cryptocurrencies.
What cryptocurrencies can I trade on Coinsquare?
Coinsquare offers 60+ cryptocurrencies including:
- • Bitcoin (BTC)
- • Ethereum (ETH)
- • Litecoin (LTC)
- • XRP
- • Cardano (ADA)
- • Solana (SOL)
- • And many more with over 3,000 trading pairs
What should I do if I suspect unauthorized access?
If you suspect unauthorized access to your account:
- Change your password immediately
- Review your account activity and transaction history
- Enable 2FA if not already active
- Contact Coinsquare customer support immediately
- Consider enabling additional security features like withdrawal whitelisting
How do I contact Coinsquare support?
Coinsquare offers multiple support channels including in-app support, email support, and a comprehensive help center. You can access support directly from your dashboard or through the official website's support section.
Start Your Secure Crypto Journey Today
With this comprehensive guide, you're now equipped with everything you need to safely access and navigate your Coinsquare account. Remember to prioritize security by enabling 2FA, using strong passwords, and staying vigilant against phishing attempts.